CUSTOMER SATISFACTION
Customer satisfaction at the heart of the experience: a look towards 2025
In the hotel industry, the quality of a stay does not depend solely on the services offered: it is built on the attention paid to all our clients and the sincerity of a warm welcome.
In 2025, we collected and analyzed 379 internal questionnaires, allowing us to paint an accurate picture of customer perception of our services.
The results reveal a significant overall improvement in the level of satisfaction, and confirm the importance of the efforts undertaken daily by our teams.
Our customers gave us a rating of 8.3 out of 10 for their stay.
Hospitality, one of the hallmarks of the house.
Our clients highlight a team that is always available with a warm and attentive welcome.
A varied breakfast
The quality of the products, the variety of the offering and the friendly presence of the staff all contribute to creating a pleasant moment to start the day off right.
Comfortable rooms
Customer feedback confirms the comfort and cleanliness of our rooms.
A table that grows
The restaurant continues to evolve with authenticity. Faithful to simple, generous and tasty cuisine, our establishment is gradually making its mark thanks to the consistent quality of the dishes and the attention paid to service.
Living spaces where you can take your time
The Lounges, the Piano Bar, and the Bar confirm their role as places for exchange, discovery, and relaxation.
Renewed confidence
This year, 91.9% of our customers say they would recommend our establishment to their friends and family.
This is a valuable expression of trust, the greatest reward for our teams.
We look forward to welcoming you in 2026